Help & Support

Need help? Email twineup.official@gmail.com and we'll reply within 48 hours. Safety reports are reviewed within 24 hours.

Report or block someone

In a chat: tap ⋯ → Report or Block. To report a single message, long-press it and tap Report.
On a profile: tap "Report or block" below their details.
On an activity: scroll down and tap "Report this activity".

Blocked people can't message you and you won't get notifications from them. If you're in immediate danger, call 112.

Staying safe when you meet

Meet in busy public places and arrange your own transport.
Tell a friend where you're going and who you're meeting.
Keep conversations in the app until you're comfortable.
Never send money to someone you met on TwineUp.
Leave whenever you feel uncomfortable, and report anything that worries you.

Common questions

I'm not getting notifications

Check Settings → Notifications in the app, and allow notifications for TwineUp in your phone's settings. "New activities nearby" also needs location access and a saved location (Settings → Update my location).

How do I change who I hear about nearby?

Settings → Your area → choose a radius (2–50 km).

How do I get verified?

Add a clear profile photo, then Settings → Get verified and take a selfie. Our team reviews it within 24 hours. Changing your profile photo later removes the badge until you verify again.

My discount code didn't work

Codes work once, only at the venue they were created for, and only before they expire. Contact us with the code and venue name if something went wrong.

How do I delete my account?

Settings → Delete account. This permanently removes your profile, photos, settings and requests. See our Privacy Policy for details.

I own a venue and want to partner

Email us with your venue's name, address and the discount you'd like to offer.